How much does shipping cost?
We offer FREE shipping within Australia for orders over $150. For orders less than $150, standard shipping is $9 and express is $15.
For our international friends, there is a flat rate standard shipping cost of $24 AUD or if you'd like it in your hot little hands faster, express shipping is $30 AUD.
Each parcel is carefully wrapped and sent with love.
How long does shipping take?
Orders are processed within 24 hours of being received (Monday to Friday) and sent from the Gold Coast, QLD, 4218 via Australia Post. They reach most parts of Australia within 1-3 working days
Our returns policy
You can return the item(s) purchased via our online boutique for a full refund of the purchase price (excluding postage) within 14 days of receiving your original order provided it meets the following conditions:
- The item is returned within 14 days of receipt of purchase
- The item has not been worn or damaged
- The item is not a sale item
- Personalised items do not qualify for a refund, exchange or store credit
You will need to pay for any postage fees involved in posting the items you wish to return. The postage cost when returning item(s) will be determined by weight and address and calculated by Australia post. This amount will be deducted from the original purchase amount.
Please ensure when returning any item that it is packed securely with tracking. In the unlikely event the item(s) that have been returned to us do not meet the above conditions, the item(s) will be returned to you.
Once we have received your item(s), please allow up to 5 business days for the return to be processed.
We want to ensure every customer is happy, please refer to our size guide of each style if you are unsure on what size to purchase.
For sale items:
You can exchange the item (s) for a different size or a credit note within 14 days of purchase *excludes personalised items.
The exchange process:
Please follow the steps below:
- Email hello@thebridalthread.com.au with your order number, name and reason for exchange request.
- We will respond to you with the return address so you can post the item(s) back to us.
- Once we receive your item(s) and checked they meet the conditions listed above, we’ll process your refund (excluding our shipping costs for Australian customers).
Please note:
The fabric colours represented in the photos may differ slightly from the actual product. All images are taken in natural light but their appearance on-screen can vary depending on the calibration of your phone or monitor.
